The CSAT survey is aimed at understanding the degree of customer satisfaction with the company, product or service. CSAT surveys are represented by a question in which the customer is asked to express the level of satisfaction of her. Their success is due to the speed of response and therefore to the high reliability rate of the index that is generated.
With Kiosk Emoticon you can create a CSAT survey in a few clicks, that is, you can generate customer satisfaction survey questions and quickly understand the degree of satisfaction of an event, a shopping experience, a canteen service or a rental service.
Some research highlights the effectiveness of the tool if used right after the shopping or consulting experience.
Kiosk Emoticon can be implemented to detect the satisfaction of your customers both online and on devices such as iPads, tablets, smart videos and has proven to be highly effective for Companies, Public Offices, Hotels, Museums and Art Galleries
In the online CSAT surveys, the customer satisfaction survey can be implemented by inserting a mini pop up where you want to acquire the data, such as at the end of a process, an order, or a search or consultation.
NPS, acronym for Net Promoter Score, is a synthetic index that allows you to evaluate a customer's loyalty, react to any negative feedback and then predict revenue trends.
The Kiosk Emoticon NPS module allows you to ask your customer the final question and distribute it via email, SMS, online.
Kiosk Emoticon calculates your Net Promoter Score.
The survey results will be collected and displayed in your administration panel and together with them you can:
The CES survey makes it possible to obtain a quantitative index of the commitment required of customers to interact with the company.
These interactions can be related to the effort required to use a product, to access a service, or to the ease with which a customer was able to solve a problem.
With Kiosk Emoticon you can easily create CES surveys and decide where and when to administer them.
The reporting tool allows you to generate reports instantly, understanding the problems encountered by your customers in real time and allowing you to act quickly.
Kiosk Emoticon is the ideal tool for carrying out instant survey analysis, that is, to measure the degree of instant satisfaction.
With Kiosk Emoticon you can in fact detect customer satisfaction when the customer has an experience with a product or service. Precisely for this reason it is one of the most effective ways to know and solve problems related to customer satisfaction in a timely manner.
Kiosk Emoticon helps companies to understand the latent needs, often unexpressed, of their customers and to develop the sensitivity and the ability to intervene fundamental to improve the service and keep the customer.
Emojis or emoticons represent the most immediate tool to represent the emotional state. Their immediacy is responsible for their communication skills and the great diffusion they have had over the last decade.
The 4 smiley of Kiosk Emoticon are indicative of a specific mood of the user.
Number 4 implies that the user must make a choice and therefore indicate whether he is more or less satisfied.
They are not given the diplomatically "neutral" choice and therefore the tool allows them to provide more precise information to those who have to make decisions at a company level regarding the general satisfaction of the user.
One of the great advantages of the Kiosk Emoticon solution is in fact the possibility offered by the software to make customer surveys in real time and thus be able to define, quickly and with data in hand, an improvement strategy based on information collected.
Thanks to the software it is possible to carry out different types of questions, modify them and test them, thus obtaining useful intervention metrics and quickly listen to the voice of the customer (voc) or of the employee.
Here are some typical examples of instant surveys.
On line
On site
The collection of customer satisfaction through Kiosk Emoticon can take place in different ways, depending on the location, service or other factors:
Kiosk Emoticon is a centralized platform that allows you to quickly and easily collect feedback from your customers.
4 smileys to choose from, representatives of 4 different ratings of the service: Very Good, Good, Poor, Insufficient.
The system allows to motivate the answer, both positive and negative, and therefore to better understand the judgment given by the user.
Thanks to the flexibility of the cloud and the network connectivity of the devices, data is easily collected and made easily usable for analysis.
No more assumptions.
Features
The detection of the online experience can be implemented by inserting a mini pop-up where it is necessary to acquire the data, for example at the end of a process, a research or a consultation.
Features
Listening to VoC (Voice of the Customer) can be done easily and immediately by sending emails with customizable question.
It is a shared opinion that to maintain a good level of customer satisfaction or to increase it, it is necessary to activate a process of continuous improvement through an organized and specific effort that involves all the functions of the company, at all levels.
This is basically because:
Our consultants are available for all the necessary analyzes, in order to define the best proposal for your business. Don't waste time.
Talk to our product experts: fix a call and discover Kiosk Emoticon in detail.
Our consultants are available for all the necessary analyzes, in order to define the best proposal for your business. Don't waste time.
Talk to our product experts: fix a call and discover Kiosk Emoticon in detail.
The renowned fashion brand has chosen Kiosk Emoticon as its instant survey system.
Bosch Italia has chosen Kiosk Emoticon for the detection of customer satisfaction.
Customer satisfaction survey for Philips Italia.
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